Welcome to the Service Division of Ascot Doors Limited
Service that works – Contact us on 01204 545801
We maintain, service and repair all types of industrial, retail and commercial doors. Ascot offers the complete service, from maintenance agreements and emergency call-outs, to repairing and replacing any kind of metal door, irrespective of type or manufacture.
From the moment your call is made, our experienced call handlers are trained to prioritise the job and ensure the engineer attending site is as fully briefed as possible with the equipment and small parts needed to repair your doors first time.
We provide a rapid response service to emergencies breakdowns. If a full repair cannot be carried out, we secure the door and carry out the repair the following day in most cases. All Ascot engineers are competent and highly skilled. All service vehicles are fully equipped to first-time-fix the majority of calls. We offer service and regular maintenance contracts to existing and new customers and also offer full technical and engineering help if required.
With an unrivalled service network and spare parts stock, Ascot Service Division has become the hallmark for quality maintenance and repairs in all metal door applications, from personnel access, fire and high security, to energy efficiency and sound reduction, internally and externally.
Based in Lancashire, Ascot manufactures made-to-measure doors in its own factories using the latest computer controlled production equipment. Service and repairs are controlled from our central call handling centre utilising state of the art software. All calls are time stamped and on-site repairs monitored to make sure Quality Procedures are met.
The people who count
Ascot’s Service Division uses specialised door servicing software. Our national network of regional service centres are on-line 24/7 to provide UK-wide servicing; from the minute a call is logged, time stamped and prioritised, progress is monitored through to completion of the job. Performance indicators and service level agreements are monitored and reported.
Our Software manages scheduled maintenance and produces historical records and stores asset register data for use by facilities management. Service teams are backed up by rigorous training to ensure that your doors are maintained in accordance with the Door & Hardware Federation (DHF) code of practice TS004, and in all cases, in the most effective and safest manner possible.
We employ a team of skilled electrical engineers, specialising in all type of industrial doors wiring, control panels and operational systems. All Ascot Service and Repair engineers undergo full training that includes the Construction Skills Certification Scheme, NVQs, current Health and Safety and continued program of toolbox in-house installation and product training that aims to improve our door products and provide our customers with a service package our customers rely on.
Teams are also IPAF trained to use mobile elevating platforms, scissor lifts and cherry pickers and PASMA approved for construction of scaffold frames where required. As well as offering help and advice, our Technical Surveyors undertake site surveys to verify the legality, safety and security of the doors on your premises.